Terms of Service

Last updated: June 2026

1. Agreement to Terms

By creating a BizTrack account or using any part of the platform at biztrackgh.app, you agree to be bound by these Terms of Service. If you do not agree, do not use BizTrack.

These terms apply to all merchants who sign up for an account. A separate section covers customers who interact with merchant storefronts.

2. What BizTrack Is

BizTrack is a business management platform that provides:

• Order and customer management tools
• Stock and expense tracking
• Profit and analytics reporting
• A customisable online storefront for receiving customer orders

BizTrack is a management tool, not a payment processor. We do not handle, hold, or process money on your behalf. All payments between merchants and their customers happen directly via MoMo or other methods outside of BizTrack.

3. Eligibility

To use BizTrack you must:

• Be at least 18 years of age
• Be operating a legitimate business
• Provide accurate information when creating your account
• Have the legal right to operate the business you register

4. Your Account

You are responsible for:

• Keeping your login credentials secure
• All activity that occurs under your account
• Ensuring your account information is accurate and up to date

You must notify us immediately if you believe your account has been compromised. We are not liable for any loss resulting from unauthorised access to your account.

You may not share your account with others or create accounts on behalf of someone else without their consent.

5. Acceptable Use

You agree to use BizTrack only for lawful business purposes. You must not:

• Use BizTrack to sell illegal products or services
• Upload false, misleading, or fraudulent information
• Attempt to hack, reverse-engineer, or disrupt the platform
• Use BizTrack to spam, harass, or defraud customers
• Create multiple accounts to circumvent restrictions
• Use automated tools to scrape or extract data from the platform

We reserve the right to suspend or terminate any account that violates these terms without notice.

6. Your Storefront and Customers

When you enable a BizTrack storefront:

• You are solely responsible for the products and services you list
• You are solely responsible for fulfilling orders placed through your storefront
• You are solely responsible for any disputes with your customers
• You must honour orders placed in good faith by customers
• You must not list products or services that are illegal in Ghana

BizTrack is not a party to any transaction between you and your customers. We are not responsible for failed deliveries, refund disputes, product quality issues, or any other merchant-customer matters.

7. Data and Content

You retain ownership of all business data, product information, and content you upload to BizTrack.

By using BizTrack, you grant us a limited licence to store, display, and process your content solely for the purpose of providing the service to you.

You are responsible for ensuring you have the right to use any images, logos, or other content you upload — including that you are not infringing on anyone else's intellectual property.

8. Service Availability

We aim to keep BizTrack available at all times but cannot guarantee uninterrupted access. We may:

• Perform scheduled or emergency maintenance
• Experience downtime due to third-party service failures
• Modify or discontinue features with reasonable notice

We are not liable for any loss of business or data resulting from downtime or service interruptions.

9. Data and Backups

We take reasonable steps to protect your data including regular automated backups. However, you are encouraged to keep your own records of critical business information.

We are not liable for data loss resulting from technical failures, user error, or circumstances beyond our control.

10. Limitation of Liability

To the maximum extent permitted by Ghanaian law, BizTrack and its owners are not liable for:

• Loss of profits, revenue, or business opportunities
• Loss of data
• Indirect, incidental, or consequential damages
• Any losses arising from your use or inability to use the platform

Our total liability to you for any claim shall not exceed the amount you paid to us in the three months preceding the claim.

11. Pricing and Billing

BizTrack may introduce paid subscription plans in the future. When billing is introduced:

• You will be notified in advance with clear pricing
• Free tier limitations will be communicated clearly
• You can cancel your subscription at any time
• Refunds will be handled on a case-by-case basis

Currently BizTrack is free to use during the beta period.

12. Termination

You may delete your account at any time by contacting us.

We may suspend or terminate your account if you:

• Violate these Terms of Service
• Engage in fraudulent or illegal activity
• Fail to pay subscription fees (when billing is introduced)

Upon termination, your data will be deleted within 30 days upon request, subject to legal retention requirements.

13. Changes to These Terms

We may update these Terms of Service from time to time. We will notify you of material changes by email or platform notice at least 14 days before they take effect. Continued use of BizTrack after that date constitutes acceptance of the new terms.

14. Governing Law

These Terms of Service are governed by the laws of the Republic of Ghana. Any disputes arising from these terms shall be subject to the jurisdiction of the courts of Ghana.

15. For Storefront Customers

If you are placing an order through a BizTrack merchant's storefront:

• Your order is with the merchant, not with BizTrack
• BizTrack provides the technology platform only
• For order issues, refunds, or complaints, contact the merchant directly
• Your name and phone number will be shared with the merchant to fulfil your order
• By placing an order you consent to this data sharing

16. Contact Us

For questions about these Terms of Service:

Email: brownandam@gmail.com
Website: biztrackgh.app

These Terms of Service are governed by the laws of the Republic of Ghana.